For the best BougeRV experience, we recommend that you sign up for a free account here. Sign up is quick and easy. If you don't want to sign up at the moment, you can still shop and checkout as a guest.

To reset your password, click “Forgot password” on the sign in page. You'll be required to enter your email to receive password reset instructions. 

We accept the following forms of payment:
Visa，Mastercard，Paypal

If you are experiencing error messages when making a payment, please make sure you've entered all of your card information correctly. If you continue to receive the payment error message, you will need to contact your bank or card issuer.

To ensure your order is not declined when placing a new order we suggest the following:
- Find the solutions below. If your card is declined, here are the steps you should follow:
1. Verify Information: Double-check that you've entered all your card details accurately, including the card number, expiration date, security code (CVV), and billing address.
2. Check Card Status: Ensure that your card has not expired and is still valid for transactions.
3. Confirm Funds: Make sure you have sufficient funds or credit available to complete the purchase.
4. Bank Authorization: Sometimes banks may decline transactions due to security concerns. Contact your bank to confirm that they are not blocking the transaction.
5. Try Again: After addressing any issues, attempt the payment once more.
6. Alternative Payment Method: If the problem persists, use a different card or choose another payment method like PayPal, Google Pay, or Apple Pay.

Remember, card declines can happen for various reasons, and it’s often a quick fix. However, if none of these solutions work, contacting your bank or card issuer is essential as they can provide specific information related to the decline.

If you've tried the options above and are still having problems, contact our customer service with as many details as you can about the issue - including any error messages you receive and we'll try to resolve it as soon as we can.

Usually there is not an International bank fee or transaction fee. If there is a small deduction, please contact our customer service.

BougeRV takes your personal shopping security very seriously. Every order is processed through a secured checkout system. We're always investing resources into the latest online security protection, so rest assured, you can shop safely and securely with us!

At this time, only one discount code can be applied per order.

If your discount code isn't working, please feel free to get in touch with our customer service. Please keep in mind:

- Only one discount code can be used per order.

- Conditions of each promotion vary, so make sure you check the details provided when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiration date or a limited amount. You should be able to find the conditions in the same place you found the code whether it be through an email or on our website.

- Some codes will only work for designated people. If you've received the code in an email from BougeRV, then the code may be only eligible for use with that email address. Make sure you are completing the purchase using the same email address that the code was sent to.

Your order can be canceled/changed if you contact our customer service before it is shipped. Once your order has been shipped, you will receive a shipping information email. In this case, you may simply return any unwanted items by following our return instructions.

You can see various activities displayed on the homepage of the website and find the corresponding discount codes.

To use a discount code, enter it into the "Gift card or discount code" field during checkout and click “Apply.

Please note that each code can only be used once. Discounts cannot be combined with other promotions.

You can log into your account on our website to view your order history. You can also review order information in the confirmation email that was sent to you at the time of purchase. For further assistance, feel free to reach out to our customer service.

If your payment has been declined, then you'll need to double check your payment information and place your order again. We aren't able to reinstate an order once the payment has been declined. You also can contact our customer service, include as many details as you can about the issue (including any error messages you receive), and we'll try to resolve it as soon as we can.

All items(such as the solar panel, refrigerator) can be shipped to Canada.

We have warehouses in the Canada so your order is usually shipped from Mississauga.

Once your order is placed, it will leave our warehouse within 1 business day (Monday-Friday, excluding public holidays). The whole shipping takes around 8 days.

If you don’t receive your package within the time frame, please feel free to contact our customer service. We'll be more than happy to help!

Please note that once your order has been shipped and in transit, we will not be able to update the shipping address.

If the original address is a valid address, the package will be delivered there. You can contact the UPS or Capost when it arrives there, to see if they are still able to forward the package or redirect it for you.

If the original address is invalid, your package will not be successfully delivered and returned to our warehouse. You can contact our customer service with the order number. We'll be more than happy to help!

Please make sure to enter a physical address to avoid any issues with your shipment since we mainly use UPS or Capost to ship your order.

You can check the order status with the tacking in your shipping confirmation or contact our customer service with the order number.

1) Usually, we will ship two items with two separate packages, due to the large size. And there will be two tracking numbers, but the website systems allow only one tracking number to be uploaded.

2) So, you can see only one tracking number in your order. But we'll send a message to you to let you know all the tracking numbers of the packages.

3) Please feel free to contact us to through this email address: support@bougerv.com

We take pride in the quality of our items and if it's anything less than great, we want to make it right. In case you receive a damaged or defective item, please contact our customer service and we'll try and sort it out for you as soon as possible. Make sure to include the information below:

1) Your order number

2) Product name or SKU number/Product code (you can find this in your confirmation email)

3) Describe the damage/defects and provide clear photos.

We always want to ensure that we get you all your faves! If we made a mistake and sent the wrong item, don't worry - we'll make it right!

In case you receive the wrong item, please contact our customer service and we'll try and sort it out for you as soon as possible.

Make sure to include the information below: 1) Your order number 2) Provide photos of the items and the package you received.

If you've received a package with an item missing, it's most likely one of two things:

1) To get your orders to you as fast as possible, some orders may arrive in separate packages. Check your shipping confirmation email to see if your order will arrive in multiple packages.

2) If you have not received your entire order by the expected delivery date, please contact our customer service so we can look into this for you as quickly as possible.

You can try to refer to the manual for the solutions or contact our customer service with the order number, the photos or the video about the quality issue.

We usually don’t cover the return cost, but if there is any quality issue with the item, kindly contact our customer service and we will solve the issue asap.

Once you submit your request for return, we will send you the return address. Please ONLY ship it to the return address that we provide, and not to the address on your original package or your return will not be received.

Due to current situations, the refund may require an additional 3-5 days to process.

Please contact the email address service@bougerv.com and the Amazon store service will reply to your email in 24 hours.